Position Filled: Quality Assurance & Complaints Manager

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Position Filled: Quality Assurance & Complaints Manager

Sector: Financial Services Location: United Kingdom Day Rate: £45,000 per annum + bonus + benefits package Reference: 7450

Our client is a General Insurance brokerage seeking a QA & Complaints Manager to lead quality assurance and complaints handling teams, ensuring that the business provides industry-leading service to customers.

The role will involve:

  • Overseeing the Quality Assurance and Complaints Handling teams to ensure that service targets are set, met and exceeded
  • Providing quality assurance practices and quality control processes within a dynamic brokerage
  • Utilising data to identify and highlight business and operational risks within the organisation
  • Providing regular feedback and communication to key stakeholders including the Chief Risk Officer
  • Supporting a continuous customer-centric improvement culture within the department and wider business
  • Contributing to the identification and analysis of quality successes, failures, issues, trends and providing recommendations for improvement.

The successful candidate must be able to demonstrate the following: 

  • A successful background in complaints handling and quality assurance within general insurance brokerages
  • Operational management expertise managing the performance of various customer-focused teams
  • The ability to communicate with senior stakeholders and influence process changes within the business

Interested in this role?


To find out more contact us

Tel: +44 (0)20 7314 2011