Position Filled: Interim Operations Director

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Position Filled: Interim Operations Director

Sector: Transport + Infrastructure Location: Germany Day Rate: £800-£1000 Reference: 7017

Our client is looking for an Interim Operations Director to be responsible for the delivery of services and the performance output of a large call centre.

The role will have a variety of operational and strategic responsibilities including:

  • Day to day leadership of an operations function
  • Had P&L responsibility previously
  • Business Transformation and restructuring
  • Performance improvement
  • Establishing appropriate governance, processes and procedures
  • Compliance
  • Stakeholder, client and partner relationships
  • Contract negotiation

In order to be considered for the role successful applicants must be able to demonstrate previous experience of the following:

  • Extensive experience leading large scale call centre operations
  • Successfully led at least two major redundancy programs previously
  • Led at least two closures or acquisitions of call centres previously
  • Demonstrate extensive experience of transition of services/mobilisation experience
  • Demonstrate extensive contract negotiation and due diligence experience
  • Must be fluent in German and have completed a minimum of two assignments in Germany previously

Interested in this role?


To find out more contact us

Tel: +44 (0)20 7314 2011