Financial Services Club – Customer focus in banking

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Financial Services Club – Customer focus in banking

Mike Davies is Head of Financial Services and has over 15 years senior level experience within this sector.


Over the past decade, customers might well have felt that banks don’t care about them. PPI mis-selling amounting to billions in fines, followed by FX and LIBOR rate rigging, swaps mis-selling, corporate greed at all levels in the form of excessive bonuses and generally bad behaviour, does not sseem like an industry doing its best to put the customer first. Then, on the other hand, we hear about helpful banking and being a trusted advisor. What is the truth?

Are banks becoming customer focused once more or does the customer come last?

On May 28th Mike Davies attended the Financial Services Club dinner where three speakers, each with different points of view discussed just that:

Owen Woodley
is Managing Director, Lloyds Bank Retail for Lloyds Banking Group, and was previously CEO of Shawbrook Bank; Partnerships Director, Barclaycard; and Regional Director, Barclays and Woolwich.

Anthony Thomson
had a successful career in financial marketing before founding Metro Bank with Vernon Hill. Five years later, he has turned his attention to launching the UK’s first digital bank, Atom Bank, with partner Mark Mullen, former CEO of First Direct.

Derek French
founded the Campaign for Community Banking Services after a 38 year career with NatWest. The Campaign lobbies banks and government to slow the rate of closures and adopt alternatives to closure, principally shared branches.

A fantastic event, with useful & insightful debate.

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