Position Filled: Interim Head of Client Delivery

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Position Filled: Interim Head of Client Delivery

Sector: Business Services Location: United Kingdom Day Rate: £400 Reference: 7449

Our client is an innovative marketing agency operating in the b2b tech space. On the cusp of exponential growth, they are seeking a capable interim to lead client accounts and business development and raise the performance of a large telemarketing team across three countries. 

The role will be responsible for: 

  • Leading the operation of the Delivery teams (including marketing and call centres) to deliver effective campaigns and ensure high client satisfaction levels – and increased business
  • Reporting to and working alongside the CEO to implement the overall client delivery strategy
  • Developing strong relationships with clients and consistently raising delivery standards and efficiency of the marketing teams.
  • Improving ROI on sales campaigns and marketing projects and managing the performance and KPIs of a team of 100+
  • Implementing best practice methodologies, streamlined processes and business succession planning with clear objectives and development opportunities 

The successful candidate must be able to demonstrate the following: 

  • A highly commercial focus with a strong track record of consistently improving the performance of sales teams
  • Considerable experience managing multi-site service delivery teams in challenging, client-driven environments.
  • Strong leadership and motivation capabilities with proven success turning around underperforming teams and effectively training staff
  • Strong IT literacy with significant awareness of the b2b technology market

Interested in this role?

Apply

To find out more contact us

Tel: +44 (0)20 7314 2011