Position Filled: Interim Customer Services Director – BID

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Position Filled: Interim Customer Services Director – BID

Sector: Transport + Infrastructure Location: United Kingdom Day Rate: Negotiable Reference: 7025

Location: London/Scotland, UK

Our client is looking for a Customer Services Director to work on a major bid.

The role will be responsible for:

  • Writing the customer services strategy for a strategic bid which includes provision of frontline services, structure, organisational design, reward and T&C’s
  • Writing the customer Services delivery and implementation plan for the transition of services
  • Aligning bid strategy to group Customer Services strategy.

In order to be considered for the role successful applicants must be able to demonstrate the following experience:

  • Previously operated as customer services director within a customer focussed business which includes the provision of frontline services.
  • Held at least one position as Customer Services Director or equivalent within a Train Operating Company with a wide range of frontline delivery experience.
  • Extensive experience of bid management or bid wiriting
  • Previous experience of delivering and writing the customer services strategy for major, multimillion pound bids ideally within Transport.
  • Good knowledge of EFQM and RADAR
  • Candidates must be prepared to travel

Interested in this role?

Apply

To find out more contact Steffany

Tel: 020 7314 2011