Position Filled: Head of Customer and Brand
Sector: Business Services
Location: United Kingdom
Day Rate: circa £100,000 per annum with generous benefits package
Reference: 7357
Our client is a successful financial services organisation seeking a permanent Head of Customer and Brand to spearhead a consumer-focused strategy and support the organisation through a period of exponential growth.
The role:
- Develop an innovative consumer-focused strategy in relation to call-centres, partnerships and new product development
- Oversee customer research and insight and communicate results back to the business
- Refine the company manifesto and rework business values
The candidate will have:
- An extensive brand development background
- Worked on both the external customer-side and internal research-side
- Strong customer and brand management skills
- Extensive financial services experience