Position Filled: Head of Collections

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Position Filled: Head of Collections

Sector: Financial Services Location: United Kingdom Day Rate: circa £700 or £100,000 per annum Reference: 7440

Our client, a renowned financial services organisation, is seeking a Head of Collections to lead debt recovery and cash collections, maximise performance and leverage data analytics to conduct strategic direction.

The role is responsible for:

  • Taking charge of the inbound & outbound Collections team and ensuring provision of industry-leading debt recovery services to customers
  • Managing productivity and performance by developing, coaching and motivating team members to exceed performance targets and raise service levels
  • Ensuring compliance with Consumer Credit and Telecoms regulations
  • Maximising customer contact whilst minimising cost per contact

Successful candidates must be able to demonstrate the following:

  • Broad awareness of Consumer Credit and Telecoms regulations
  • Considerable success leading and developing Collections and Debt Recoveries teams, ideally in multiple locations
  • Expertise in analysing management information to establish relevant business strategies
  • Operational understanding of Call Centre requirements

Interested in this role?

Apply

To find out more contact us

Tel: +44 (0)20 7314 2011