Omni Channel Retail Forum Breakfast – April 2015

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Omni Channel Retail Forum Breakfast – April 2015

Christine de Largy, is International Managing Director, Impact Executives, Head of the Retail/Consumer Practice and Chair of the Harvey Nash Executive Search, UK Board Practice. Christine is passionate about the digital transformation of consumer businesses and hosts an omni retail forum to facilitate debate around the issues. She also sits on the board of IORMA, the International Omni Retail Markets Association.

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Our last meeting focused on how businesses need to adapt/restructure their target operating model to deliver in an Omni world. That led to a discussion about how one can predict consumer demand to optimise delivery through Omni-retail, the focus of the conversation on Thursday.

The retail landscape is confronting ever faster disruption from Amazon Dash and Vogue retail among many. At the same time consumers want mass personalisation Asda are taking the culture of selfie even further with the 3D printer using ceramic material that will produce a miniature you to share with your nearest and dearest. But with increased margin pressure, getting it right at the best cost has never been more important. So looking at historical data is not going to help optimise future demand and asking the customer is limited to what they know and they don’t know what they don’t know. So the best businesses are those that are able to accurately predict demand.

Brand and engaging with customers

The organisation

Predictions

Curating vs. modifying

Having started the discussion on how to predict consumer demand, the idea that without enough data-analytic wizards AI is an inevitable and essential solution to the big data challenge. In addition that the tension of personalisation and unprecedented choice is a tension around enabling your customer to modify vs. curate the best. Topics for next time I think.

www.iorma.com

About Impact Executives Ltd Impact Executives is a leading interim management provider to organisations of every size in the UK and internationally. Originally formed as a specialist practice within PA Consulting Group, over the past 25 years Impact Executives has helped over 2000 companies, including more than two-thirds of the FTSE 250 – find the very best executive interim management talent.

Clients choose to work in partnership with Impact Executives because of our proven ability to offer immediate solutions to improve their organisation’s performance through identifying skills-gaps, business process reengineering (BPR), turnaround, restructure and growth.

With offices covering the UK, the Nordics, Europe, Asia Pacific and North America, Impact Executives is part of the global recruitment specialist Harvey Nash Group plc. Over the past 20 years we have given clients and interim managers the confidence that we have the resources, expertise and focus to deliver results – fast.

For further information on Impact Executives, please contact Steffany Young, Impact Executives, Tel: 0044 20 7314 2011 Email: steffany.young@impactexecutives.com