Internet Retailing Conference 2014 – Simon Belsham, Managing Director at Tesco Grocery, Home Shopping

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Internet Retailing Conference 2014 – Simon Belsham, Managing Director at Tesco Grocery, Home Shopping

On Tuesday October 14th, Christine de largy, Head of Retail and Lesiure and Managing Director here at Impact Executives attended the 2014 Internet retailing Conference.

Simon Belsham, Managing Director at Tesco Grocery, Home shopping spoke on the day about what he has found true of the industry, mentioning that there are huge opportunities to do more to enhance a business’s brand but you could be forgiven for thinking the internet is a commodities force where prices sink to the lowest.

Deliveries are a key frustration. Fulfilment is still one of the hardest things for retailers to get right. Customers demand a better service, and businesses like shuttle, uber, hailo, collect+, hello fresh are new models helping to improve service.

It’s important to identify the customer’s mission and the best way to deliver in response. Dot com gives stores a new lease on life, a community centre, a fulfilment hub, to browse and inspire.

Here are some key take outs:

Overall a great and informative speech where the key take out was certainly that the future of retail is to give the customer what they want, when the want it and now, there really is no real excuse not to.

 

About Impact Executives Ltd Impact Executives is a leading interim management provider to organisations of every size in the UK and globally. Originally formed as a specialist practice within PA Consulting Group, over the past 25 years Impact Executives has helped over 2000 companies, including more than two-thirds of the FTSE 250 – find the very best executive interim management talent. Clients choose to work in partnership with Impact Executives because of our proven ability to offer clients immediate solutions to improve their organisation’s performance.

With offices covering the UK, continental Europe, Nordics, Asia Pacific and Australia, Impact Executives is part of the global services consultancy Harvey Nash Group plc, giving clients and interim managers the confidence that we have the resources, expertise and focus to deliver results – fast.

For further information on Impact Executives, please contact Steffany Young, Impact Executives, Tel: 0044 20 7314 2011 Email: steffany.young@impactexecutives.com