Financial Services Club – Customer focus in banking

☰ Sections

Financial Services Club – Customer focus in banking

Mike Davies is Head of Financial Services and has over 15 years senior level experience within this sector.

__

Over the past decade, customers might well have felt that banks don’t care about them. PPI mis-selling amounting to billions in fines, followed by FX and LIBOR rate rigging, swaps mis-selling, corporate greed at all levels in the form of excessive bonuses and generally bad behaviour, does not sseem like an industry doing its best to put the customer first. Then, on the other hand, we hear about helpful banking and being a trusted advisor. What is the truth?

Are banks becoming customer focused once more or does the customer come last?

On May 28th Mike Davies attended the Financial Services Club dinner where three speakers, each with different points of view discussed just that:

Owen Woodley
is Managing Director, Lloyds Bank Retail for Lloyds Banking Group, and was previously CEO of Shawbrook Bank; Partnerships Director, Barclaycard; and Regional Director, Barclays and Woolwich.

Anthony Thomson
had a successful career in financial marketing before founding Metro Bank with Vernon Hill. Five years later, he has turned his attention to launching the UK’s first digital bank, Atom Bank, with partner Mark Mullen, former CEO of First Direct.

Derek French
founded the Campaign for Community Banking Services after a 38 year career with NatWest. The Campaign lobbies banks and government to slow the rate of closures and adopt alternatives to closure, principally shared branches.

A fantastic event, with useful & insightful debate.

About Impact Executives Ltd Impact Executives is a leading interim management provider to organisations of every size in the UK and globally. Originally formed as a specialist practice within PA Consulting Group, over the past 25 years Impact Executives has helped over 2000 companies, including more than two-thirds of the FTSE 250 – find the very best executive interim management talent. Clients choose to work in partnership with Impact Executives because of our proven ability to offer clients immediate solutions to improve their organisation’s performance.

With offices covering the UK, continental Europe, Nordics, Asia Pacific and Australia, Impact Executives is part of the global services consultancy Harvey Nash Group plc, giving clients and interim managers the confidence that we have the resources, expertise and focus to deliver results – fast.

For further information on Impact Executives, please contact Steffany Young, Impact Executives, Tel: 0044 20 7314 2011 Email: steffany.young@impactexecutives.com